Terms of service
Last updated 20 July 2026
The marketplace
WaggoHQ provides technology that helps pet guardians find and book independent grooming providers. Providers control and perform their services; they are not employees of WaggoHQ. You must be at least 18 and provide accurate account, pet, location, and booking information.
Bookings, prices, and payment
A request becomes payable after the provider accepts it and is confirmed only after successful payment. Prices and platform or transport fees are shown before checkout in Singapore dollars. Payments and provider onboarding are handled by Stripe. A provider must not request payment outside WaggoHQ for a marketplace booking.
Cancellations, refunds, and disputes
The provider's disclosed cancellation policy applies unless mandatory law requires otherwise. When WaggoHQ approves or initiates a full cancellation of a paid booking, the refund is sent to the original payment method and processing time depends on the payment provider and issuing bank. Raise service or payment issues promptly through the booking record or at hello@waggohq.com.
Pet welfare and emergencies
Guardians must disclose behaviour, mobility, medical, vaccination, matting, and handling information relevant to safe service. Providers may stop or refuse unsafe work. WaggoHQ's concierge and matching are administrative tools, not veterinary advice or emergency services. Contact a veterinarian or emergency service for urgent health concerns.
Acceptable use
Do not misuse accounts, impersonate others, submit unlawful or harmful material, scrape or disrupt the service, evade fees, manipulate reviews, or attempt unauthorised access. We may restrict accounts or bookings to protect users, providers, the service, or legal compliance.
Availability and responsibility
We work to keep WaggoHQ accurate and available, but provider availability, estimates, maps, concierge output, and network services can be delayed or wrong. To the extent permitted by law, each party remains responsible for its own acts and we do not exclude liability that cannot legally be excluded.
Changes and contact
We may update these terms when the service or law changes and will post the effective date. Material changes will be communicated where required. Questions can be sent to hello@waggohq.com.